Privacy Policy
Effective date: 30 September 2021
Kogan Page Ltd ("us", "we", or "our") operates www.koganpage.com website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Definitions
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small pieces of data stored on a User’s device.
Data Controller
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject
Data Subject is any living individual who is the subject of Personal Data.
User
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies, Usage Data and Analytics
Use of Data
Kogan Page Ltd uses the collected data for various purposes:
- To provide and maintain our Service.
- To notify you about changes to our Service.
- To allow you to participate in interactive features of our Service when you choose to do so.
- To provide customer support.
- To send promotional email communications to you or display personalized advertising on certain other websites or social media services you use where in accordance with your indicated preferences and as described further in the 'Keeping you informed' section below.
- To gather analysis or valuable information including through the use of cookies as described below, so that we can improve our Service.
- To monitor the usage of our Service.
- To detect, prevent and address technical issues.
Keeping you Informed
We may also use your contact details and your purchasing patterns when using the Services to provide you, according to your indicated preferences, with special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information, and our newsletter.
If at any time you no longer wish to receive any, or all, of these communications, you can follow the unsubscribe link or instructions provided in any email we send.
Retention of Data
Kogan Page Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to process your purchases, manage your contact preferences, comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Kogan Page Ltd will also retain Usage Data for internal analysis purposes, usually only in aggregated form which does not name you. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or where we are legally obligated to retain this data for longer time periods.
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom, including within the EU, and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there. The laws of the United Kingdom are recognized by the EU as providing adequate safeguards to protect your data protection rights.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Kogan Page Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls (and where required, approved standard contractual clauses) in place including the security of your data and other personal information.
Disclosure Of Data
Disclosure for Law Enforcement
Under certain circumstances, Kogan Page Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
Kogan Page Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation.
- To protect and defend the rights or property of Kogan Page Ltd.
- To prevent or investigate possible wrongdoing in connection with the Service.
- To protect the personal safety of users of the Service or the public.
- To protect against legal liability.
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
It is your responsibility to keep your password safe and not disclose it to anyone else.
Service Providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated to keep it secure and not to disclose or use it for any other purpose.
Cookies, Analytics, Remarketing and Do Not Track
Usage Data
We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time, through your device settings.
Tracking Cookies Data
We use cookies and similar tracking technologies such as pixels (hereafter "cookies") to track the activity on our Service and hold certain information.
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags and scripts to collect and track information and to improve and analyze our Service.
When you first visit our Service you will be notified that we use first- and third-party cookies and we will ask for your consent to use non-essential cookies. This banner will also allow you to decide which cookies you want to accept. There is further information about how to disable cookies below, however, if you do not accept certain cookies you may not be able to take full advantage of all aspects of our Service and some aspects, such as the online ordering process, may not work without some cookies being used.
Examples of Cookies we use:
- Strictly Necessary, or ‘Essential’ Cookies: These cookies are necessary for the Service to function and cannot be switched off. These are typically set to manage your session in response to actions made by you which amount to a request for services, such as logging in, using a shopping cart or filling in forms.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the Service. They help us to know how visitors engage with the Service and measure the performance of features of the Service. All information these cookies collect is aggregated before use by us.
- Functional Cookies: These cookies enable the Service to provide enhanced functionality and personalisation and remember your preferences. They may be set by us or by third party providers whose services we have added to our pages.
- Targeting Cookies: We use marketing services companies that gather information about engagement with the content on our website and communications. This may result in your seeing our advertisements when you visit other websites and services of third parties. These third party services are based on uniquely identifying your browser and internet device.
We have set out further information about the cookies used on our site below, including how you can learn more or opt-out. This is provided only for information as your specific cookie preferences on our Service are separately managed by our cookie preference tool.
Strictly Necessary Cookies | ||
| CookiePro | This cookie stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the user’s browser when consent is not given. The cookie has a normal lifespan of one year, so that preferences of returning visitors are retained. It contains no information that can directly identify the site visitor. | |
| Google Tag Manager | This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. | |
| CloudFlare | This cookie is used to improve page load times and to override any security restrictions based on the visitors IP address. It does not contain any user identification information. | |
| Stripe | Stripe is used to making credit card payments. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers. | |
Performance Cookies | ||
| Name | Purpose | More information and opt-out |
| Hotjar | We use Hotjar to better understand our users' needs and to optimize this Service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our Service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. | To block Hotjar cookies visit https://www.hotjar.com/legal/policies/do-not-track/ |
| Google Analytics | Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. Find out more: https://policies.google.com/technologies/cookies#types-of-cookies | You can opt-out of having your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (gtag.js, analytics.js) that is running on websites from sharing information with Google Analytics about visit activity. Using the Google Analytics opt-out browser add-on will not prevent site owners from using other tools to measure site analytics. It does not prevent data from being sent to the website itself or in other ways to web analytics services. |
| Mapp (Acquire) | We use Mapp Intelligence DMP to ensure marketing communications are tailored to users' needs and interests where a user has agreed to receive email marketing. This service helps us better understand the types of products, services and offers that users will find helpful by collecting personal and behavioural data relating to website interactions and devices used to visit a webpage. This information includes location and IP address, browser, device and operating systems details, time spent on a webpage, links clicked during a session and information about interactions with messages received. DMP tracking pixels are used to track the information specified above when someone visits a webpage. The data collected is used for analysis to determine trends and deliver appropriate emails to individual contacts. | |
| YouTube | This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in our website. It used to track number of views on an embedded video. | |
Functional Cookies | ||
| ISSUU | This cookie is used to gather information regarding visitor activity on Issuu products embedded within our website. It is clearly marked where this activity is tracked on the site, and the cookie does not collect any direct identifiable information from the user. | |
Targeting Cookies | ||
| Google Ads | Google Ads remarketing service is provided by Google Inc. Kogan Page Ltd uses remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/ | You can opt-out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. |
| Sleeknote | We use Sleeknote to provide visitors with notifications about special offers, upcoming events and other relevant information tailored to our users’ site activity. Cookies tracked by Sleeknote are used to ensure that campaigns show properly, at appropriate times, and that tracking works properly. These cookies also enable analytics regarding referrers, UTM or geo-location.
| |
| YouTube | As a Google owned platform for hosting and sharing videos, YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | |
Facebook remarketing service is provided by Facebook Inc. We sometimes use a Facebook pixel for remarketing purposes to be able to display interest-based advertisements to users of the website when using Facebook or other websites also using Facebook's remarketing service. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950 For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation | Configure your Facebook cookie preferences: https://www.facebook.com/settings/cookie To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217 | |
| DoubleClick | This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies and function as Google’s real time bidding advertising exchange. | |
If you want to update your cookie choices on our Service you can access our cookie consent management tool at any time by clicking the ‘teaser’ minimised in the bottom left corner of the website where your preferences are stored.
More generally, you can also instruct your browser - or change your mobile device settings - to refuse all cookies or to indicate when a cookie is being sent across different websites you visit. However, if you do not accept certain essential cookies, you may not be able to use some portions of our Service.
You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
Do Not Track Signals
We do not support Do Not Track (DNT). DNT is a preference you can set in your Internet browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the Preferences or Settings page of your browser.
Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Stripe
Stripe's Privacy Policy can be viewed at https://stripe.com/us/privacy
PayPal
PayPal's Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
Square
Square's Privacy Policy can be viewed at https://squareup.com/legal/privacy-no-account
Google Pay
Google Pay's Privacy Policy can be viewed at https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=privacynotice&ldl=en
Apple Pay
Apple Pay's Privacy Policy can be viewed at https://www.apple.com/uk/legal/privacy/data/en/apple-pay/
Our Legal Basis for Processing your Personal Data
One or more of the following are relied upon to process your Personal Data:
- The processing is necessary for us to perform our contract to deliver good to you, or to take steps to enter into a contract for this purpose.
- The processing is necessary for us to comply with a legal or regulatory obligation we are subject to.
- The processing is to pursue our legitimate interests to run, improve and protect our business, and those we engage with to provide services to help us achieve this.
- Where required, when you give your consent, for example, to send you our marketing communications and deliver certain non-essential cookies (as described above).
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your Rights
Kogan Page Ltd aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
In certain circumstances, you have the right:
- To access and receive a copy of the Personal Data we hold about you.
- To rectify any Personal Data held about you that is inaccurate.
- To request the deletion of Personal Data held about you.
- To withdraw any processing of your Personal Data based on your consent. Please see the 'Keeping you Informed' section above for details of how to change your marketing contact preference.
You have the right to data portability for certain information you provide to Kogan Page Ltd. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please contact us using the details below if you wish to exercise any of the above rights. We may ask you to verify your identity before responding to such requests and a fee may be involved to provide you with a copy of the Personal Data we hold about you.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: [email protected]
By phone: +44 (0) 20 7278 0433
By mail: Kogan Page, 45 Gee Street, London, EC1V 3RS, UK
