- Focuses on a new vision for managing continuous organizational improvement by enhancing product development, service delivery and customer value
- Provides a roadmap to establishing business resilience foundations, where resilience is part of the everyday culture so the company can survive and thrive during times of crisis
- Explains how businesses can adapt to work differently depending on the level of disruption and change at that moment in time, from gradual innovation to swarming on a problem
- Demonstrates how to improve current practices by combining them with new 'progress at pace' and business resilience models, building on what the organization does well and avoiding unnecessary change
- Presents a practical framework with practices and tools which can be tailored to any organization and used as stand-alone improvements or combined across departments