- Provides a complete resource for coaching and mentoring at individual, team and organizational levels
- Shows how to align coaching and mentoring to an organization's overall business strategy and measure its transformational impact
- Contains insights and case studies from the NHS and the CIPD's Steps Ahead mentoring programme
- New to this edition: a chapter on group and team coaching, material on systemic coaching and how to use coaching for diversity and inclusion, as well as updates to wider thinking and models