- Shows how to measure and evaluate learning and development initiatives through analytics in order to maximise their impact and identify gaps for improvement
- Enables L&D professionals to make the business case for their activities and deliver an evidence-based service to their organizations
- Features case studies from organizations such as JetBlue Airways, Hilton Worldwide University and Seagate Technology who have applied these approaches in practice
- New to this edition: updates to the chapters on learning technology tools and moving beyond learning analytics to talent management analytics and fresh content on informal learning, instructor management, and a portfolio evaluation approach.