- Guides the reader through the essential steps of aligning knowledge management with organizational priorities to deliver long-term benefits
- Covers best practice requirements from the first internationally recognised standard for knowledge management, ISO 30401:2018
- Provides practical checklists, guidelines and process templates to help with implementation
- Includes case studies from a variety of organizations, such as Mars, Huawei and the Singapore Youth Olympics
- New to this edition: clear guidance on ISO 30401:2018, new content on the impact of AI and data analytics, and updated case studies
The Knowledge Manager's Handbook
A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization
Design and implement a sustainable knowledge management framework with practical guidance from the internationally recognised standard ISO 30401.
Key features at a glance
EAN: 9780749484606
Edition: 2
Published:
Format: 235x157
448 pages
About the book
WINNER: CILIP's Knowledge and Information Management Award 2019 - Information Resources Print Category
The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.
This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.
About the authors
Dr Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge management consultancy. He previously worked at BP, coordinating the BP Knowledge Management Community of Practice, and was a member of the working group for the development of ISO 30401:2018.
Patrick Lambe is a founding partner of Straits Knowledge, a global consulting and research firm specializing in knowledge, learning and innovation. He is a Visiting Professor in knowledge management at Bangkok University, President of the International Society for Knowledge Development Singapore chapter and an editorial board member of the Journal of Knowledge Management.
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