- Answers important questions such as 'Why have hard discounters succeeded in many markets?', 'What are the key success factors of premium retailing?' and 'How do retailers share and use information in collaboration with manufacturers?'
- Includes expert opinions, numerous real-life case examples and a global study of shopper information sharing
- Addresses how new technologies change the retail value chain
The Retail Value Chain
How to Gain Competitive Advantage through Efficient Consumer Response (ECR) Strategies
Gain critical insight into why retail operates the way it does and implement efficient consumer response strategies.
Key features at a glance
EAN: 9780749454562
Edition: 1
Published:
Format: 242x166
384 pages
About the book
The Retail Value Chain analyses the changes in the retail industry such as internationalization and consolidation and looks at the strategic options open to companies. It covers retail structures, efficient consumer response, partnerships in retail value chains, demand management, store operations, IT trends, loyalty programmes, shopper information sharing and more.
In addition to providing useful insights into why retail operates the way it does, The Retail Value Chain describes the key concepts of Efficient Consumer Response (ECR) and provides several illustrative cases to demonstrate the results. As such, it is essential reading for both retail practitioners and students of retail and channel marketing.
About the authors
Sami Finne is a principal consultant and the sector leader for the Retail & Consumer Products sector in Capgemini Consulting Finland. He is also a well-known speaker in top management seminars and conferences, and a visiting lecturer in several academic institutions, including Helsinki School of Economics and Helsinki University.
Hanna Sivonen is Senior Consultant in the Marketing, Sales and Service Transformation team of Capgemini Finland. She has extensive experience in projects for retail and consumer product companies, including category management, shopper analytics, shop-in-shop development, promotion management, marketing effectiveness and customer loyalty. Hanna has also carried out several strategic studies of global retail trends for leading Finnish retailers.
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