- Provides guidance for learning and development (L&D) professionals on how to apply insights from neuroscience, human behaviour and AI to learning design including tips on how to engage staff in training
- Shows how to develop user-led training initiatives to optimize development and retention
- Outlines how simulations can be used to replicate a real-world challenge as closely as possible and how to integrate programmes into employees' existing workflow
- Includes case studies from global organizations including BP and the BBC
- New to this edition: learning in a hybrid world; changes in education that enable building better systems; practical guidance on user-centred design and building programmes that work